1. Introduction

This Customer Privacy Policy applies to customers who use AccessGrid to request equipment, services, contractors, transportation, or other related business services through the platform.

AccessGrid is committed to protecting customer information and maintaining transparency regarding how personal data is collected, used, shared, and protected.

2. Information We Collect

AccessGrid may collect the following information from customers:

Full name

Mobile number

Email address

Physical location

Customer request details

Equipment requirements

Service requirements

Work descriptions

Project locations

Uploaded images, documents, and supporting information

Platform usage information and activity data

3. Purpose of Data Collection

Customer information is collected and used for the following purposes:

Creating and managing customer accounts

Processing and managing customer requests

Matching customer requirements with relevant service providers

Facilitating communication between customers and service providers

Improving platform performance and user experience

Preventing fraud, misuse, or unauthorised activities

Maintaining records and complying with applicable legal obligations

4. Sharing of Information

By submitting a request through AccessGrid, customers authorise AccessGrid to share relevant request details and necessary contact information with service providers who have authorised access to the platform.

This sharing enables service providers to understand customer requirements, evaluate requests, and provide appropriate responses or services.

AccessGrid only shares information that is reasonably required to facilitate the requested services.

5. Data Security

AccessGrid implements reasonable technical and organisational measures to protect customer information against:

Unauthorised access

Loss or damage

Misuse

Unauthorised disclosure

Alteration of information

While AccessGrid takes appropriate security measures, no online platform can guarantee absolute security of information.

6. Data Retention

Customer information may be retained for as long as reasonably necessary for:

Providing services

Business operations

Record maintenance

Security purposes

Auditing requirements

Legal and regulatory compliance

7. Customer Rights

Customers may request:

Access to their personal information

Correction of inaccurate or incomplete information

Account closure or deletion requests

Such requests will be handled subject to applicable legal, operational, and security requirements.

8. Policy Updates

AccessGrid reserves the right to update or modify this Privacy Policy from time to time.

Any changes will be communicated through appropriate channels, and continued use of the platform after updates constitutes acceptance of the revised policy.

AccessGrid
Customer Privacy Policy