Privacy Policy

1. Introduction

At Vigour Health, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our Device and mobile application (“App”).

By using the Device or App, you agree to the terms of this Privacy Policy.

2. Information We Collect

• Personal Information: name, email address, contact details, and account login credentials.
• Health & Activity Data: heart rate, steps, sleep patterns, fitness activity, and related metrics collected by the Device.
• Technical Data: device identifiers, IP address, location data (if enabled), and usage patterns of the App.
• Customer Support Data: information you provide when contacting our support team.

3. How We Use Your Information

• Provide core functions of the Device and App.
• Improve product performance and user experience.
• Personalize insights, reports, and recommendations.
• Communicate important updates, including product changes or policy updates.
• (With your consent) use anonymized data for research, product development, or promotional purposes.

4. Data Sharing & Disclosure

We do not sell your personal information to third parties. We may share your data only with:

• Authorized service providers who assist in operating the App or Device.
• Regulatory or legal authorities, when required by law.
• Research partners (only with anonymized and consented data).

5. Data Storage & Security

• Your data is stored securely using encryption and other industry-standard safeguards.
• We take reasonable measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
• Despite our efforts, no method of electronic storage is 100% secure.

6. User Rights under POPIA

As a user in South Africa, you have the right to:

• Access the personal data we hold about you.
• Request corrections or updates to your data.
• Request deletion of your personal data (subject to legal and contractual limits).
• Withdraw consent for optional data processing (e.g., marketing or research).

7. Data Retention

We will retain your personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements.

8. Children’s Privacy

The Device and App are not intended for children under 18. If we learn we have collected personal data from a minor without proper consent, we will delete it.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via the App or email. Continued use of the Device or App after updates constitutes acceptance of the revised Privacy Policy.