Doctor Support

1. Account & Verification Support

Our team assists doctors with account creation, verification, and profile management. You can contact support for help with:

• Setting up your doctor account
• Uploading verification documents
• Updating medical registration number, specialization, or practice details
• Login problems or password recovery
• Delayed verification or account review

2. Consultation & Patient Interaction Support

If you face issues while consulting with patients through the Platform, we provide assistance with:

• Starting or receiving consultations
• Chat, voice, or video call problems
• Prescription creation or syncing issues
• Missing patient records or consultation notes
• Technical errors during active consultations

3. Technical Assistance

We help resolve technical issues to ensure smooth use of the Platform:

• App installation or update problems
• App crashes, slow performance, or loading issues
• Device compatibility issues
• Connectivity or server sync errors
• Bug reporting and error troubleshooting

4. Privacy, Security & POPIA Support

For concerns regarding doctor or patient data privacy, you may reach out for:

• Data access or correction requests
• Deletion of personal information (subject to legal requirements)
• Questions about POPIA compliance
• Reporting a security issue or suspicious activity
• Guidance on protecting patient confidentiality

5. Billing & Payment Support

For doctors offering paid consultations, we provide billing-related support for:

• Payment settlement delays
• Missing or incorrect payouts
• Invoice generation or billing queries
• Updating payout method or bank details

6. Feedback, Suggestions & Complaints

Your feedback helps us improve the Platform. You may contact us for:

• Feature suggestions
• Platform experience feedback
• Reporting inappropriate patient behavior
• Filing a complaint about any service

7. Support Availability

Our support team is available:

• Monday – Saturday
• 09:00 AM – 08:00 PM (South Africa Time)

For urgent consultation issues, we prioritize fast responses.