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Dr. Arun Kumar

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Dr. Arun Kumar

Assistant Professor

Email: arunkumar@iiitm.ac.in

Address:

F-204, ABV-IIITM, Gwalior (M.P.)-474015

Personal Web Page: https://www.iiitm.ac.in/0000-0001-8372-4925

Dr. Arun Kumar

Biography

Dr. Arun Kumar is Assistant Professor in the area of Marketing in Department of Management at ABV-IIITM, Gwalior since January, 2019. His primary areas of interest in teaching and research are: Customer Relationship Management, Consumer Behavior, Service Quality and Business Excellence. Prior to joining ABV-IIITM, Gwalior he has served for more than half a decade at Department of Management, BITS Pilani, Pilani Campus as Assistant Professor. He has also served in the financial services Industry for two years at managerial level. He has published more than 30 papers in the journals and conferences of national and international repute. He has also completed two research projects funded by ICSSR. He also holds AIMA accredited management teacher certification in marketing. He has also been awarded as an outstanding management researcher by AIMS international. He is also serving as a reviewer of the journals of international repute from the publishers namely Emerald, Taylor & Francis and Inderscience.

Other Details

   Number of PhD Students Graduated: 02

   Number of MBA Graduated: 46

Number of Publications: 22 (Journals), 10 (Conferences), h-index: 11, i10 index: 12

Number of Projects: 06

Number of Keynote/Invited Talks Delivered: 10

Number of Committee Memberships: 10

Academic Qualifications

Degree

Year

Subject

University/Institution

PhD

2013

Marketing

ABV-IIITM Gwalior

MBA

2007

Marketing & Finance

U.P. Technical University

B.Tech.

2005

Chemical Engineering

U.P. Technical University

Research Interests

Customer Relationship Management, Consumer Behaviour, Service Quality, Business Excellence, E- learning, Retailing

Selected Publications: (Up to 10 Journals/Conferences)

 

  1. Agariya, A.K., Tikoria, J., “SERVQUIX: a tool for service quality measurement in Indian banks,” in International Journal of Services and Operations Management, Vol. 46, Issue 4, 2023. doi: 10.1504/IJSOM.2023.136108
  2. Verma, M., Kumar, A., Kumar S. “Medical Waste Classification using Deep Learning and Convolutional Neural Networks,” in 2022 IEEE Conference on Interdisciplinary Approaches in Technology and Management for Social Innovation, IATMSI 2022. doi: 10.1109/IATMSI56455.2022.10119431
  3. Paul, S., Ranjan, P., Kumar, S., Kumar, A. “Disease Predictor Using Random Forest Classifier,” in 2022 International Conference for Advancement in Technology, ICONAT 2022. doi: 10.1109/ICONAT53423.2022.9726023
  4. Ranjan, P., Kammari, S., Kumar, A., Kumar, S. “Fraud Detection on Bank Payments Using Machine Learning,” in 2022 International Conference for Advancement in Technology, ICONAT 2022. doi: 10.1109/ICONAT53423.2022.9726104
  5. Rajesh R., Agariya, A.K., Chandrasekharan R., “Predicting resilience in retailing using grey theory and moving probability based Markov models,” in Journal of Retailing and Consumer Services, Vol. 62, 2021. doi: 10.1016/j.jretconser.2021.102599
  6. Unnikrishnan, P.M., Tikoria, J., Agariya, A.K. “Benchmarking business excellence practices: A case-based approach,” in International Journal of Process Management and Benchmarking, Vol. 11, Issue 4, 2023. doi: 10.1504/IJPMB.2021.116626
  7. Agariya, A.K., Tikoria, J., “Development and validation of service quality scale for Indian telecom sector,” in International Journal of Services and Operations Management, Vol. 37, Issue 4, 2020. doi: 10.1504/IJSOM.2020.111820
  8. Verma, R., Mehrotra, R., Rane, C., Tiwari R., Agariya, A.K. “Synthetic image augmentation with generative adversarial network for enhanced performance in protein classification,” in Biomedical Engineering Letters, Vol. 10, Issue 3, 2020. doi: 10.1007/s13534-020-00162-9
  9. Srivastava, A., Pandey, H., Kumar, A., Poonia, M. “Enhanced Hybrid Symmetric Cryptography for IoT Devices,” in 2022 IEEE Conference on Interdisciplinary Approaches in Technology and Management for Social Innovation, IATMSI 2022. doi: 10.1109/IATMSI56455.2022.10119338
  10. Pandey, P., Kumar, J. P., Agariya, A.K. “Comparison between Fingerprint-Based Biometric Recognition Systems and QR Code-Based Authentication Systems: Challenges, Solutions, and Applications,” in 2021 IEEE Bombay Section Signature Conference, IBSSC 2021. doi: 10.1109/IBSSC53889.2021.9673273

Competitive Grant(s)

 

S. No.

Grant (Project/ Consultancy)

Funding

PI/Co-PI

1

Service Quality Index for In-house Medical Facilities: Case of Private and Public Higher Educational Institutions in India

ICSSR

PI

2

Development of a Framework for Knowledge Sharing Behaviour: A Case of Indian Public Funded R&D Organizations

ICSSR

Co-PI

Faculty Development / Management Development / Workshops / Conferences

S. No.

Title

Period

Sponsoring

Organization

Venue

From

To

1

Coordinator and Key Resource Person,

Seven- days Faculty Development Programme (FDP) on Systematic

Literature Review and

Meta-Analysis (SLR&MA-2023)

04/09/2023

10/09/2023

Self-Sponsored

ABV-IIITM, Gwalior

2

Coordinator and Key Resource Person,

Seven- days Faculty Development Programme (FDP) on Structural Equation Modeling & Analysis

(SEMA-2023)

09/10/2023

15/10/2023

Self-Sponsored

ABV-IIITM, Gwalior

3

Coordinator and Key Resource Person,

Seven- days Faculty Development Programme (FDP) on HR Analytics Tools and Techniques in

Management Research (HRATTMR-2024)

28/01/2024

03/02/2024

Self-Sponsored

ABV-IIITM, Gwalior

4

Organizing Committee Chair,

IATMSI-2025

06/03/2025

08/03/2025

IEEE M.P.

Section

ABV-IIITM Gwalior

5

One day workshop on Sustainable and Resilient Entrepreneurship.

26/04/2025

26/04/2025

TIIC, ABV-IIITMG

ABV-IIITM, Gwalior

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